BuyBackBoss Review 2020: Highest-Price Guarantee for Your Tech

When I get a new phone, I’m always excited to download the apps, try out the camera, and test its speed. Getting a new phone is fun for me because it only happens every few years.

But once I have the new phone, I’m overwhelmed with what to do with my old one. How do I sell it and make the most money without spending hours fielding requests or offers from potential buyers?

That’s where sites like BuyBackBoss come in. Through their simple buy-back process, they give you an offer for your phone, send a prepaid shipping label, and send money via PayPal once they receive your phone. They even have a price-match guarantee and high reviews from past customers.

But is it worth using this site over others like it?

What is BuyBackBoss?

BuyBackBoss is a site that buys back or lets you trade in used and new cell phones, tablets, and Apple watches. All you need to do is select which device you have, describe its condition, and then BuyBackBoss will show its offer price.

They also accept iMac computers and iPods, but you have to submit the information manually and wait for an email with the quote. You may have to provide a serial number or more information about the device to get an accurate offer.

One downside is that only three types of cell phones are currently accepted — iPhones, Samsung, and Google Pixels. If you have a different type of phone, you’ll have to sell it elsewhere.

Here are some characteristics you should understand before downloading BuyBackBoss:


  • Highest-price guarantee
  • 4.8 Trustpilot rating and A+ BBB rating
  • Easy and simple process
  • Prepaid shipping label
  • 14-day price lock


  • Can’t buy items on BuyBackBoss
  • Only accepts phones, tablets, and Apple Watches
  • No app — everything is done on the computer
  • Only accepts three brands of smartphones

BuyBackBoss User Review: How Does the Site Work?

BuyBackBoss has a user-friendly interface and a simple process for selling or trading in your phone.

Get an offer on your device

The first step is to describe the condition of your phone so they can give you an accurate price quote.  BuyBackBoss accepts devices in the following conditions:

  • Brand New – sealed in original box. Has never been activated or used.
  • Mint – Like new with no signs of use. More than 80% of battery health. No cosmetic or operational problems.
  • Good – May show signs of wear, but no major cosmetic or operational problems.
  • Fair – Can have heavy signs of wear and tear, including some cosmetic or operational issues. No chips or cracks.
  • Damaged – Cracked screen, buttons don’t work, low battery life, personal engravings, and other systems don’t work.
  • Broken – Completely non-functional, including devices that don’t turn on.

If you have a question on what kind of condition you should state, you can email or call customer service and describe the device in detail. They can help you choose the appropriate option. If you choose a condition that’s better than what the phone or tablet actually is, then you could end up being offered less money.

They also have the highest price guarantee. If you get a better offer from a different site, take a screenshot or send an email to [email protected] Once they receive and verify the offer, you’ll get an updated payout amount.

Related: 11 of the Best Places to Sell Your Old Phone for Cash

Ship your goods for free

Once you accept the price, they’ll email you a prepaid shipping label. You have to print out the label and send the device back. Once BuyBackBoss receives and examines the device to verify it’s in the condition you described, you’ll get paid.

They pay via check or PayPal, depending on your preference.

Cash in

Once you receive the payment, you can deposit the check to your bank account or transfer the money from PayPal account to your bank.

If you want, you can choose to donate the money to their charitable partner, Lighthouse for Hope. This is a non-profit that helps families with children diagnosed with cancer. The organization supports families with financial assistance as they struggle with day-to-day expenses.

BuyBackBoss Features Review

Unfortunately, BuyBackBoss doesn’t have an app; you have to do all the work on their website. But the site is easy to use and it only takes a few minutes to get a quote.

Price lock guarantee

The price lock guarantee means that once you submit the information and accept the price, it won’t change for up to 14 days. You can use this time to try to find a better price elsewhere and ask BuyBackBoss for a price match.

If you’re offered a higher price on a competitor site such as Decluttr or Gazelle, take a screenshot or email the link to [email protected]

Bulk sales

BuyBackBoss also accepts bulk sales, which is perfect if you own a business where you buy devices regularly or work in IT. It’s also great if you’re updating phones for everyone in your family and want to recoup some of the costs.

It’s not clear exactly how many devices you need to have to choose the bulk sale option, but if you have several devices you’re selling or trading in, it may be worth contacting BuyBackBoss to discuss pricing, the conditions of the devices, and shipping.

Customer support

BuyBackBoss offers phone and email support. Customer reviews say that they’re quick, responsive, and friendly. One person even said that they got an email from the CEO to apologize for a snafu on their end.

Related: 7 Places to Sell Your Electronics for the Most Money

How Much Does BuyBackBoss Pay?

Here’s what BuyBack Boss pays for a few popular devices.

Device Provider Storage/Size Price Offered  
Samsung S9 Verizon 128GB $160  
iPhone 7 Verizon 128 GB $85  
Apple Watch (Series 5) GPS only 40 MM $120  
iPad Pro 10.5 Inch WiFi only 256 GB $240  
Note: These estimates are accurate as of July 2020 for devices in “good” condition. Your estimate may vary depending on the date and demand.

Although BuyBackBoss pays comparably to similar sites, they guarantee that if you get a better quote somewhere else, they’ll match it. So before you commit to BuyBackBoss’s offer, obtain quotes from other providers to ensure you’re getting the best possible price for your device.

However, some customer reviews mention people sending in their devices and being offered less than the stated amount. Even though they have a highest-price guarantee and a 14-day price lock, BuyBackBoss reserves the right to change the payout amount if the item isn’t in the condition you report it.

If you’re offered less money, you can either accept the new offer or request to have your phone shipped back to you for free so you can try to sell it elsewhere. 

BuyBackBoss states that they pay within 1 to 2 business days of receiving the device. Depending on the shipping time, this could be within a week of sending it.

BuyBackBoss Review Summary

Getting a quote and sending your device is a simple and easy process with BuyBackBoss. However, once you get a quote from BuyBackBoss, you should still try to see if you can get a better deal through a site like eBay or even Craigslist. Thanks to their price-match guarantee, you may be able to earn more if you do some extra work and try selling it with one of those sites or services.

But if you’re in a hurry or don’t want to deal directly with buyers, then a service like BuyBackBoss is a solid choice.

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